Shipping & Returns for Texas Electronics

For repairs and returns of Texas Electronics products, please contact us for an RMA number first. Once you obtain an RMA number, we'll send you an address for the return shipment.  When you ship the equipment to our warehouse at the address provided, clearly indicate the RMA number on the shipping papers and package. Transportation charges to return the equipment are paid by the customer, unless under warranty.

Warranty

Texas Electronics, Inc. (hereafter TEI) warrants equipment manufactured by it to be free from defects in material and workmanship. Upon return, transportation charges prepaid to TEI, within three (3) years of original shipment of sensors and one (1) year of original shipment of electronics, recorders and indicators, TEI will repair or replace, at its option, any equipment which it determines to contain defective material or workmanship, and will return said equipment to purchaser, F.O.B., TEI. Texas Electronics shall not be obligated however, to repair or replace equipment which has been repaired by others, abused, improperly installed, altered or otherwise misused or damaged in any way. TEI will not be responsible for any dismantling, re-assembly, or reinstallation charges. This warranty is in lieu of all other warranties, expressed or implied. TEI shall not be liable for any special, indirect, incidental or consequential damages claimed in connection with any rescission of this agreement by the purchaser.

Refunds

For Texas Electronics products, we will accept return of unused and unmodified standard goods within 30 days of delivery and refund the price paid, less a 33% restocking charge and processing fee. All products returned for credit must be unused and returned in their original packaging and include all accessories. All returns are subject to a restocking fee.

For further assistance, please contact us at fulfillment@weatherscientific.com

Cancellations

If you would like to cancel an order, please email fulfillment@weatherscientific.com or call our customer service team immediately and mention your order (PO) number to avoid the restocking and processing fee.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to the 33% restocking charge and processing fee.