Fischer items are normally dispatched by the next working day via DHL from Germany to the USA.
When you place an order, we will itemize shipping costs for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Fischer orders can take up to 14 days to arrive from Germany.
Return Policy in the USA
You may return new, unopened items within 30 days of delivery for refund of goods less the delivery cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You must have obtained a RMA (return merchandize authorization) number before returning the Fischer product.
For further assistance, please contact us at firstname.lastname@example.org
If you would like to cancel an order, please email email@example.com or call our customer service team immediately and mention your order (PO) number to avoid return shipping fees, plus the 5% processing fee.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to return shipping costs, plus a 5% processing fee.