Buyer shall notify Weather Scientific in writing of any non-conformance during the warranty period including the quantity of Products Buyer considers to be non-conforming, obtain from Weather Scientific a return material authorization (“RMA”) for the non-confirming Product, and return the non-conforming Products to our designated warehouse location(s), freight prepaid, within fifteen (15) days of receipt of the RMA, with a statement describing in reasonable specificity the non-conformity. Weather Scientific will only accept returned Products with the original Product label affixed to the cable. Weather Scientific's exclusive obligation with respect to the non-conforming Products shall be, at our option, to repair or replace the Products, if they are determined to be defective, or to issue a credit to Buyer, within thirty (30) days after receipt by Weather Scientific of the returned Products.
Transportation charges to Weather Scientific's warehouse, on defective product(s), under warranty will be prepaid by the Buyer. Transportation charges for repaired or replacement Airmar product(s) will be prepaid by Weather Scientific. Buyer shall notify Weather Scientific of any non-conformance and submit a warranty claim with regard to Products that are damaged in transit within fifteen (15) days from the date of receipt.
Refunds
Weather Scientific’s exclusive obligation with respect to the non-conforming Airmar Product(s) shall be, at our option, to repair or replace the Products, if they are determined to be defective, or to issue a credit to Buyer, within thirty (30) days after receipt by Weather Scientific of the returned Product(s).
For further assistance, please contact us at fulfillment@weatherscientific.com
Cancellations
If you would like to cancel an order, you must contact our customer service team immediately and mention your order (PO) number to avoid the restocking and processing fee.
If you decide you want to return an item for any reason within 30 days after the receipt of your order, you must enter your request on https://weather-scientific.myshopify.com/apps/return_prime with your order number. Once your return request is approved, we will provide detailed instructions on how to process the return.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30-Day Return policy and will be subject to the 15% restocking charge and 5% processing fee. Orders can only be returned within 30 days after the delivery.